Terms and conditions of use

GENERAL TERMS AND CONDITIONS

TERMS AND CONDITIONS OF THE ONLINE STORE SWISTOWSKI.PL

TABLE OF CONTENTS:
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS FOR CONCLUDING THE SALES CONTRACT
4. PAYMENT METHODS
5. COST, METHODS AND DEADLINE FOR DELIVERY AND RECEIPT OF PRODUCTS
6. COMPLAINTS
7. EXTRAJUDICIAL WAYS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
8. WITHDRAW FROM AN AGREEMENT
9. PROVISIONS CONCERNING ENTREPRENEURS
10. FINAL PROVISIONS
11. MODEL FORM OF WITHDRAWAL

The www.swistowski.pl Online Store cares for the consumers’ rights. The consumer may not waive the rights conferred on him by the Consumer Rights Act. Contract provisions less favorable to the consumer than the provisions of the Consumer Rights Act are void, and the provisions of the Consumer Rights Act apply in their place. Therefore, the provisions of the general terms and Conditions stated below, are not intended to exclude or limit any consumer rights under their mandatory provisions of law, and any possible doubts should be explained in favor of the consumer.

1. GENERAL PROVISIONS

1.1. The Online Store available at the Internet address www.swistowski.pl is run by ŚWISTOWSKI SPÓŁKA AKCYJNA with its head office located in Toruń (address: Rydygiera 41A, 87-100 Toruń and delivery address: Stary Toruń 70, 87-134 Zławieś Wlk. ), entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000031964; registry court, in which the company's documentation is stored: District Court in Toruń, VII Commercial Department of the National Court Register; NIP: 8792284393; REGON: 871556540; share capital in the amount of PLN 4,000,000.00
fully paid up; e-mail address: info@swistowski.pl.

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store
(with the exception of point 9 of the Regulations, which is addressed only to entrepreneurs).

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed for purposes within the scope and based on the principles set out in the privacy policy published on the Online Store website. Providing personal information is voluntary. Any person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and amend it.

1.4. Definitions:

1.4.1. WORKING DAY - one day from Monday to Friday, excluding public holidays.

1.4.2. REGISTRATION FORM - a form enabling to create an Account, available at the Online Store.

1.4.3. ORDER FORM - Electronic Service, an interactive form available at the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and determining the terms of the Sales Agreement, including the method of delivery and payment.

1.4.4. CUSTOMER - (1) a natural person with full legal capacity, and in the cases provided for by generally applicable provisions also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which the law confers legal capacity; - who has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.5. CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws of 1964 No. 16, item 93, as
amended).

1.4.6. ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system, in which the data provided by the Service Recipient and information about his Orders in the Online Store are collected.

1.4.7. NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.

1.4.8. PRODUCT - a movable item available in the Online Store that is a subject of the Sales Agreement between the Customer and the Seller.

1.4.9. REGULATIONS - these regulations of the Online Store.

1.4.10. ONLINE STORE - the Service Provider's online store available at the Internet address: www.swistowski.pl.

1.4.11. DEALER; SERVICE PROVIDER - ŚWISTOWSKI SPÓŁKA AKCYJNA with its head office in Toruń (headquarters address: Rydygiera 41A, 87-100 Toruń ), entered in the Register of Entrepreneurs of the National Court Register under the number KRS 0000031964; registry court, in which the company's documentation is stored: District Court in Toruń, VII Commercial Department of the National Court Register; NIP: 8792284393; REGON: 871556540; share capital in the amount of PLN 4,000,000.00 fully paid up; e-mail address: info@swistowski.pl.

1.4.12. SALES AGREEMENT - a product sales contract concluded between the Customer and the Seller via the Online Store.

1.4.13. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service
User via the Online Store.

1.4.14. SERVICE USER - (1) a natural person with full legal capacity, and in the cases provided for by generally applicable provisions also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which the law confers legal capacity; - using or intending to use the Electronic Service.

1.4.15. CONSUMER RIGHTS ACT, the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)

1.4.16. ORDER - Customer's declaration of intent submitted via the Order Form and directly aiming at concluding the Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES AT THE ONLINE STORE

2.1. The following Electronic Services are available AT the Online Store: Account, Order Form and Newsletter.

2.1.1. Account - the use of the Account is possible after completing a total of three consecutive steps by the Customer - (1) completing the Registration Form, (2) clicking the "Register" field and (3) confirming the desire to create an Account by clicking the confirmation link sent automatically to the address provided email. In the Registration Form, it is necessary for the Customer to provide the following Customer's data: e-mail address and password.

2.1.1.1. The Electronic Account service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving any reason, to delete the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: info@swistowski.pl or in writing to the address: Rydygiera 41A, 87-100 Toruń.

2.1.2. Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer completes a total of two consecutive steps - (1) after completing the Order Form and (2) clicking on the 'Order and Pay' field on the Online Store website after completing the Order Form - up to this moment it is possible to modify the entered data (in for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Customer to provide the following Customer data: name and surname / company name, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and data regarding the Sales Agreement: Product (s), quantity of Product (s), place and method of delivery of the Product (s), method of payment. For customers who are not consumers, it is also necessary to provide the company name and tax identification number.

2.1.2.1. The Electronic Order Form service is provided free of charge and is of a one-off nature and is terminated when the Order is placed via it or when the Customer ceases to place the Order through it.

2.1.3. Newsletter - the use of the Newsletter takes place after providing the e-mail address on the Online Store tab, to which subsequent editions of the Newsletter are to be sent and clicking on the action field. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account - upon creating the Account, the Service User is subscribed to the Newsletter.

2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (unsubscribe from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: info@swistowski.pl or in writing to the address: Rydygiera 41A, 87-100 Toruń.

2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) access to electronic mail; (3) Internet browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling cookies and Javascript support in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and decency, having regard to respect for personal rights as well as copyrights and intellectual property of the Service Provider and third parties. The recipient is obliged to enter data consistent with the facts. The Service Recipient is forbidden to provide illegal content.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which was indicated in point 6 of the Regulations) The Service Recipient may submit, for example:

2.4.2. in writing to the address: Rydygiera 41A, 87-100 Toruń;

2.4.3. in electronic form via e-mail to the following address: info@swistowski.pl;

2.4.4. It is recommended that the Service Recipient in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of irregularities; (2) the Customer's request; and (3) contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Service Provider. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

2.4.5. The Service Provider shall respond to the complaint immediately, not later than within 14 calendar days from the date of its submission.

3. CONDITIONS FOR CONCLUDING THE SALES CONTRACT

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

3.2. The Product price shown at the Online Store website is given in Euro and includes taxes. The Customer is informed about the total price, including taxes of the Product being the subject of the Order, as well as the delivery costs (including charges for transport, delivery and postal services) and other costs, and when it is not possible to determine the amount of these fees - the obligation to pay them, at the Online Store website while placing the Order, also when the Customer wishes to be bound by the Sales Agreement.

3.3. The procedure for concluding a Sales Agreement at the Online Store using the Order Form

3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided during the submission of the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail, a Sales Agreement is concluded
between the Customer and the Seller.

3.4. Consolidation, protection and making available to the Customer the content of the concluded Sales Agreement is made by (1) providing these Regulations on the Online Store website and (2) sending the Customer the e-mail message referred to in point 3.3.2. Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

4. METHODS AND DEADLINES OF PAYMENT FOR THE PRODUCT

4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

4.1.1. Payment in cash on personal pickup.

4.1.2. Payment by bank transfer to the Seller's bank account.

4.1.2.1. Bank: BGŻ BNP PARIBAS

4.1.2.2. Account number: PL 86 1750 1208 0000 0000 0965 9129.

4.1.3. Electronic payments and card payments via PayPal.

4.1.3.1. Settlements of electronic payments and payment cards are carried out in accordance with the Customer's choice via PayPal. Electronic payments and payment cards are managed by: PayPal (Europe) S.à r.l. et Cie, S.C.A. Attention: Legal Department, 22-24 Boulevard Royal l-2449, Luxembourg.

4.2. Date of payment:

4.2.1. If the Customer chooses cash payment on personal pickup, bank transfer, electronic payment or payment card payment, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement.

5. COST, METHODS AND DEADLINE FOR DELIVERY AND RECEIPT OF THE PRODUCT

5.1. Product delivery is available on the territory of EU.

5.2. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the tab 'Costs and delivery times' and when placing the Order, including when the Customer wishes to be bound by the Sales Agreement.

5.3. Personal collection of the Product by the Customer is free.

5.4. The Seller provides the Customer with the following methods of delivery or collection of the Product:

5.4.1. Postal delivery, cash on delivery.

5.4.2. Courier delivery, cash on delivery.

5.4.3. Personal pickup available at: Stary Toruń 70, 87-134 Zławieś Wielka - on Business Days from 08:00 to 16:00.

5.5. The deadline for delivery of the Product to the Customer is up to 5 Business Days, unless a shorter period is given in the description of the given Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 5 Business Days. The beginning of the delivery period of the Product to the Customer counts as follows:

5.5.1. If the Customer chooses the method of payment by bank transfer - from the date of crediting the Seller's bank account or settlement account, and in the case of choosing electronic payment or by payment card - from the moment of positive authorization.

5.6. Product readiness for collection by the Customer - if the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within 5 Business Days, unless a shorter period is given in the description of the Product or when placing the Order. In the case of Products with different terms of readiness for collection, the term of readiness for collection is the longest period provided, which may not, however, exceed 5 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection. The beginning of the product's readiness for collection by the Customer counts as follows:

5.6.1. If the Customer chooses the method of payment by bank transfer - from the date of crediting the Seller's bank account or settlement account, and in the case of choosing electronic payment or by payment card - from the moment of positive authorization.

5.6.2. If the Customer chooses the method of cash on delivery - from the date of the Sale Agreement.

6. COMPLAINTS

6.1. The basis and scope of the Seller's liability to the Customer, if the Product sold has a physical or legal defect (warranty), are set out in generally applicable law, in particular in the Civil Code. For Sales Agreements concluded until December 24, 2014, the basis and scope of the Seller's liability to the Customer, who is a natural person purchasing the Product for purposes unrelated to professional or business activity, due to non-compliance of the Product with the Sales Agreement are defined by generally applicable law, in particular by law of July 27, 2002 on specific conditions of consumer sales and amending the Civil Code (Journal of Laws 2002 No. 141, item 1176, as amended).

6.2. The Seller is obliged to provide the Customer with a Product without defects. Detailed information on the Seller's liability due to a Product defect and the Customer's rights are set out on the Online Store website in the "Complaints" tab.
6.3. The complaint may be submitted by the Customer, for example:
6.3.1. in writing to the address: Rydygiera 41A, 87-100 Toruń;
6.3.2. in electronic form via e-mail to the following address: info@swistowski.pl;
6.4. It is recommended that the customer provide appropriate description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demanding how to bring the Product into compliance with the Sale Agreement or a statement on price reduction or withdrawal from the Sale Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

6.5. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. The Seller's failure to respond within the above deadline means that the Seller considered the complaint justified.

6.6. The customer who exercises the warranty rights is obliged to deliver the defective product at the expense of the Seller to the following address: Rydygiera 41A, 87-100 Toruń. If, due to the type of Product or the way it was installed, delivery of the Product by the Customer wa excessively difficult, the Customer would be obliged to make the Product available to the Seller at the place where the Product is located.

7. EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

7.1. Detailed information on the possibility for the Customer who is a consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available at the headquarters and on the websites of (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Trade Inspection Inspectorates and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/spprawy_ind Individualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

7.2. The customer who is a consumer has the following examples of possibilities to use out-of-court complaint consideration and redress:

7.2.1. The customer is entitled to apply to a permanent amicable consumer court referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended), with a request to resolve the dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent consumer courts of arbitration are set out in the regulation of the Minister of Justice of September 25, 2001 on the rules of organization and operation of permanent consumer courts of arbitration. (Journal of Laws 2001, No. 113, item 1214).

7.2.2. The customer is entitled to turn to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the principles and mode of mediation procedure conducted by the provincial inspector of Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of Trade Inspection.

7.2.3. The Customer may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the municipal consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation under the free consumer helpline number 800 007 707 and by the Association of Polish Consumers at the email porady@dlakonsumentow.pl

8. RIGHT TO WITHDRAW FROM AN AGREEMENT
(APPLIES TO SALES AGREEMENTS CONCLUDED FROM DECEMBER 25, 2014)

8.1. A consumer who has entered into a distance contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in point 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal may be made, for example:

8.1.1. in writing to the address: Rydygiera 41A, 87-100 Toruń;

8.1.2. in electronic form via e-mail to the following address: info@swistowski.pl;

8.2. An exemplary withdrawal form is included in Annex 2 to the Consumer Rights Act and is additionally available in section 11 of the Regulations and at the Online Store website in the "Possibility of returning goods" tab. The consumer may use the template form, but it is not mandatory.

8.3. The period of withdrawal begins:

8.3.1. for the contract under which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Contract) - from taking possession of the Product by the consumer or a third party indicated by him other than the carrier, and in the case of a contract which: (1) includes many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) consist in regular delivery of Products for a specified period - from taking possession of the first of the Products;

8.3.2. for other contracts - from the date of the contract.

8.4. In the event of withdrawal from a distance contract, the contract is considered void.

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (except for additional costs arising from the method of delivery chosen by the Customer other than the cheapest regular delivery method available in the Online Store). The seller reimburses the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method
of reimbursement that does not involve any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the Product back or the consumer provides proof of its return, depending on which event occurs first.

8.6. The consumer is obliged to immediately, not later than within 14 calendar days from the day on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry. The consumer may return the Product to the following address: Rydygiera 41A, 87-100 Toruń.

8.7. The consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:

8.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest regular delivery method available at the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.

8.8.2. The consumer bears the direct cost of returning the Product.

8.8.3. In the case of a Product being a service, the performance of which - at the express request of the consumer - began before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is required to pay for the services fulfilled until the withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service rendered, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount
is the market value of the service provided.

8.9. The right to withdraw from a distance contract is not entitled to the consumer in respect of contracts:

8.9.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the Seller he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the contract; (3) in which the subject of the service is a non-prefabricated product, manufactured according to the specifications of the consumer or serving to satisfy his individual needs; (4) in which the subject of the service is a Product that succumbs quickly

9. PROVISIONS CONCERNING ENTREPRENEURS

9.1. This section of the Regulations and the provisions contained herein apply only to Customers and Service Users who are not consumers.

9.2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.4. When the Seller releases the Product to the carrier, the non-consumer Customer receives the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product. In this case, the Seller shall not be liable for any loss, defect or damage of the Product arising from its acceptance for transport until its delivery to the Customer, and for delay in the shipment.

9.5. If the Product is sent to the Customer via a carrier, the Customer who is not a consumer is obliged to examine the parcel in time and in the manner adopted for such shipments. If it finds that during transport there was a loss or damage to the Product, it is obliged to perform all actions necessary to determine the liability of the carrier.

9.6. In the case of Customers who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending the Customer a relevant statement.

9.7. The liability of the Service Provider / Seller in relation to the Service Recipient / Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - to the amount of the price paid and delivery costs under the Sale Agreement, however, not more than up to one thousand zlotys. The Service Provider / Seller is liable to the Service Recipient / Customer who is not a consumer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits in relation to the Service Recipient / Customer who is not a consumer.

9.8. All disputes arising between the Seller / Service Provider and the Customer / Service Recipient who is not a consumer shall be subject to the court having jurisdiction over the seat of the Seller / Service Provider.

10. FINAL PROVISIONS

10.1. Agreements concluded through the Online Store are written in Polish and English.

10.2. Change of Regulations:

10.2.1. The Service Provider reserves the right to amend the Regulations for important reasons, i.e. changes to the law; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.

10.2.2. In the event of conclusion of continuous contracts pursuant to these Regulations (e.g. provision of Electronic Services - Account), the amended regulations shall bind the Service Recipient, if the requirements specified in art. 384 and 384 [1] of the Civil Code, i.e. the Customer has been properly notified of the changes and has not terminated the contract within 14 calendar days of the date of notification. In the event that a change in the Regulations results in the introduction of any new fees or increase in existing fees, the Service Recipient who is a consumer has the right to
withdraw from the contract.

10.2.3. In the case of conclusion of contracts other than continuous contracts pursuant to these Regulations (e.g. Sales Agreement), amendments to the Regulations will not in any way affect the acquired rights of Service Recipients / Customers who are consumers before the date of entry into force of amendments to the Regulations, in particular changes to the Regulations will not impact on already placed or submitted Orders and concluded, implemented or executed Sales Agreements.

10.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until December 24, 2014 with customers who are consumers - the provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 from as amended) and the Act on specific conditions of consumer
sales and amendment to the Civil Code of 27 July 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with customers who are consumers - the provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of applicable law.

11. MODEL FORM OF WITHDRAWAL FROM THE CONTRACT (ANNEX NUMBER 2 TO THE CONSUMER RIGHTS ACT)

Model withdrawal form
(this form should be completed and returned only if you wish to withdraw from the contract)

- Recipient:

ŚWISTOWSKI SPÓŁKA AKCYJNA
Rydygiera 41A, 87-100 Toruń, POLAND
swistowski.pl
info@swistowski.pl

- I / We (*) hereby inform / about my / our withdrawal from the contract of sale of the following items (*) contract of delivery of the following items (*) contract for a specific work involving the performance of the following items (*) / for the provision of the following service (*)

- Date of conclusion of the contract (*) / receipt (*)
- Name of consumer (s)
- Address of consumer (s)
- Signature of the consumer (s) (only if the form is sent in paper version)
- Date
(*) Delete as applicable.